Shipping policy

At Pawswins, we strive to provide reliable, transparent, and timely shipping to our customers worldwide. This Shipping Policy details our processing times, delivery estimates, shipping methods, and support for any delivery-related questions.

1. Free Shipping

We offer free standard shipping on all orders with no minimum purchase required.

2. Shipping Locations

We currently ship to:

  • United States (Mainland US)
  • Austria
  • United Kingdom
  • Canada
  • Germany
  • France
  • And many other international destinations

We continue to expand our shipping network to serve more countries.

3. Order Processing & Delivery Time

Below is the full breakdown of our shipping timeline:

Order Cut-Off Time

  • Orders placed before 3:00 PM (GMT-05:00) are processed the same business day.
  • Orders placed after this time are processed the next business day.

Handling Time

Orders are typically processed within 1–3 business days (Monday–Friday). During this period, we verify your order, prepare your items, and hand them over to the carrier. We do not process or ship orders on weekends or holidays.

Transit Time

Once shipped, delivery usually takes 6–12 business days, depending on the destination.

Estimated Total Delivery Time

Most customers receive their orders within 7–15 business days from the date of payment confirmation.

4. Shipping Carriers & Order Tracking

We partner with reliable carriers including USPS, UPS, FedEx, and DHL to ensure safe and efficient delivery.

Once your order ships, you will receive:

  • A tracking number
  • A direct tracking link via email

You can monitor your package in real time at every stage.

5. Missing Items or Package Not Received

If an item is missing from your delivery or your package has not arrived within 15 days:

  • First, check your tracking information to see if the order was shipped in multiple packages.
  • Contact our support team immediately.

We will work with the carrier to investigate. If the item cannot be located, we will either resend the missing item at no extra cost or issue a full or partial refund.

6. Order Changes & Cancellations

Please contact us within 12 hours of placing your order if you need to change the shipping address or cancel. Once processing has begun, modifications or cancellations may no longer be possible.

Contact Information

If you have any questions regarding shipping, order tracking, delivery issues, or order updates, please contact our customer support team.

Company: PawsWins
Website: www.pawswins.com

Email: support@pawswins.com
Phone: +1 (484) 352-6633
Address: 10 Dutton Mill Rd, Aston Township, PA 19014, United States

Customer Support Hours:
Monday – Friday | 9:00 AM – 5:00 PM (GMT-05:00).

Response Time:
We respond to all customer inquiries within 48 business hours.