Shipping policy
At Pawswins, we are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains our order processing times, delivery timelines, shipping methods, and procedures in case of delays or delivery issues.
1. Free Shipping
We offer free standard shipping on all orders placed through our website.
There is no minimum order value required to qualify for free delivery.
2. Shipping Locations
Currently, PawsWins ships to customers across U.S (Mainland U.S only).
We are working on expanding our delivery services to additional regions in the future.
3. Order Processing & Delivery Time
Below is the full breakdown of our shipping timeline:
Below is the full breakdown of our shipping timeline.
Order Cut-Off Time
• Orders placed before 6:00 PM (UTC+1) will begin processing on the same business day.
• Orders placed after this time will be processed on the next business day.
Order Processing Time
Processing typically takes 1–3 business days (Monday–Friday). During this time we:
• Verify your order details
• Prepare and package your items
• Transfer the shipment to the delivery carrier
Delivery Time
Once shipped, delivery generally takes 5–8 business days (Monday–Friday) depending on the destination.
Estimated Total Delivery Time
Customers usually receive their orders within 7–15 business days after payment confirmation.
4. Shipping Carriers & Order Tracking
To ensure reliable delivery, we partner with trusted logistics providers such as La Poste (Colissimo).
Order Tracking
Once your order has been shipped, you will automatically receive:
• A tracking number
• A tracking link via email
This allows you to track your package in real time and monitor every stage of the delivery process.
5. Missing Items or Package Not Received
If an item appears to be missing from your order or your package has not arrived within 15 days, please follow these steps:
• Check your tracking number to see if your order was shipped in multiple packages.
• If the item is still missing, contact our customer support team immediately.
Our team will investigate the issue with the carrier and, if necessary:
• Resend the missing item at no additional cost, or
• Issue a full or partial refund
6. Order Changes & Cancellations
If you need to change your delivery address or cancel an order, please contact us within 12 hours of placing the order.
Once the order processing stage has started, we may not be able to modify or cancel the shipment.
Contact Information
If you have any questions regarding shipping, order tracking, delivery issues, or order updates, please contact our customer support team.
Company: PawsWins
Website: https://pawswins.com/
Email: support@pawswins.com
Phone: +1 (484) 352-6633
Address: 10 Dutton Mill Rd, Aston Township, PA 19014, United States
Customer Support Hours:
Monday – Friday | 9:00 AM – 5:00 PM
Response Time:
We respond to all customer inquiries within 48 business hours.