Privacy policy

Privacy Policy

Effective Date: May 8, 2026

Pawswins operates this website and online store to provide products and services to customers worldwide. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal data and personal information when you visit our website, place an order, create an account, communicate with us, or otherwise use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Personal Data

We collect personal data and personal information from users in order to provide our products, services, customer support, and website functionality.

The types of personal data we may collect include:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Payment Information

  • Payment confirmations
  • Transaction details
  • Billing information

Payment card information is processed securely through trusted third-party payment providers. We do not directly store complete credit or debit card numbers on our servers.

Account Information

  • Username
  • Password
  • Account preferences
  • Saved information

Transaction Data

  • Purchase history
  • Orders
  • Returns
  • Refunds
  • Shipping details

Communication Data

  • Customer support messages
  • Emails
  • Contact form submissions
  • Reviews or feedback

Device and Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Internet service provider

Usage Data

  • Website pages visited
  • Time spent on pages
  • Browsing activity
  • Referral sources
  • Interactions with our services

We collect and process personal data in accordance with applicable data protection laws and regulations.

2. How We Collect Data

We collect personal data through several methods, including:

Directly From You

When you:

  • Place an order
  • Create an account
  • Subscribe to newsletters
  • Contact customer support
  • Submit forms or inquiries

Automatically Through Technology

We automatically collect certain technical and usage information through:

  • Cookies
  • Analytics tools
  • Tracking technologies
  • Server logs

From Third Parties

We may receive information from:

  • Shopify
  • Payment processors
  • Shipping providers
  • Marketing and analytics services

3. How We Use Personal Data

We use personal data and personal information for legitimate business purposes, including:

Processing and fulfilling orders

  • Managing customer accounts
  • Providing customer support
  • Responding to inquiries and requests
  • Sending order confirmations and shipping updates
  • Improving our products and website
  • Personalizing user experience
  • Detecting fraud or unauthorized activity
  • Conducting analytics and performance monitoring
  • Sending promotional communications and marketing messages
  • Complying with legal obligations and applicable laws

Users may opt out of marketing communications at any time.

4. Data Protection

We take data protection seriously and implement appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, disclosure, alteration, or destruction.

Our security measures include:

  • SSL (Secure Socket Layer) encryption
  • Secure servers and hosting infrastructure
  • Restricted access controls
  • Password protection systems
  • Security monitoring and maintenance
  • Regular software and security updates

Although we take reasonable precautions to protect personal data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We process and protect personal data in accordance with applicable data protection regulations.

5. Data Controller Information

Pawswins is the data controller responsible for the collection, use, storage, and processing of personal data described in this Privacy Policy.

Data Controller Details

Business Name: Pawswins
Address: 10 Dutton Mill Rd, Aston Township, PA 19014, United States
Email: support@pawswins.com

For any questions, requests, or concerns related to privacy or personal data, users may contact us using the information above.

6. Sharing of Personal Data

We may share personal data with trusted third parties when necessary to operate our business and provide services.

These parties may include:

  • Shopify for store operations and hosting
  • Payment processors for secure transactions
  • Shipping and logistics providers
  • Marketing and analytics providers
  • Fraud prevention and security providers
  • Legal authorities if required by law

We do not sell, rent, or trade personal data to third parties.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Maintain shopping cart functionality
  • Analyze website traffic and performance
  • Improve website features
  • Deliver relevant advertising and marketing

Users can control or disable cookies through their browser settings. Disabling cookies may affect website functionality.

8. Your Rights

Depending on your location and applicable laws, users may have the following rights regarding their personal data:

  • Right to access personal data
  • Right to correct inaccurate information
  • Right to request deletion of data
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to request a copy of stored data

Requests related to personal data may be submitted to:

Email: support@pawswins.com

We will respond to valid requests within a reasonable timeframe in accordance with applicable laws.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide products and services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

When personal data is no longer required, it may be securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, policies, or content of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 13.

We do not knowingly collect personal data from children under 13 years of age. If we become aware that such information has been collected, we will take appropriate steps to remove it.

12. International Data Transfers

Personal data may be transferred to, stored, or processed in countries outside the user's country of residence, including the United States.

By using our services, users consent to such transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact us:

Pawswins
Email: support@pawswins.com
Address: 10 Dutton Mill Rd, Aston Township, PA 19014, United States